Willows Substance Use Treatment Center

The Willows Substance Use Treatment Center recognizes how substance use can destroy the lives of many, and is all too often a root cause of homelessness. Families in Transition-New Horizons offers specialized treatment programs for those in the community who struggle with substance use.

Intake Process:

All New Hampshire community members can call our intake line at (603) 641-9441 ext. 401 or walk in Monday-Friday, 9 a.m. – 5 p.m. for an intake appointment. You will be asked to fill out a questionnaire with basic and demographic information. Our substance use treatment professionals will assess your needs and determine which program is best suited for you or make a referral to another program. If our programming is a good fit, we will schedule an assessment within the next 24-48 hours.

The intake process for Lin’s Place and Tirrell House is done through our Willows intake program.

Intensive Outpatient Program (IOP):

The Willows Substance Use Treatment Center specializes in providing evidence based practices to address substance use disorders as well as mental health and trauma. We provide support for overall wellness and recovery and focus on breaking down the barriers so that each individual can get the treatment she needs.

Treatment is divided into two phases to help support a smooth transition throughout recovery.

The first phase of treatment consists of meeting three days a week, Monday, Wednesday, and Friday, for three hours a day. Morning and afternoon sessions available. During this phase each individual is receiving individual therapy and weekly case management to address the individual’s unique goals in recovery.

The second phase of the IOP is a step down to two days a week, Tuesday and Thursday, for three hours each day. Morning and afternoon sessions available. During this phase participants are focusing on maintaining their recovery and building more concrete skills to support a healthy lifestyle and overall wellness. Treatment is individualized based on each participant’s needs, ranging from four weeks to four months. Staff hope to support participants in recognizing, examining and understanding the effects of substance use and trauma on their lives and the lives of their families.

During treatment, participants can receive childcare as needed and transportation to the program within Manchester, based on program eligibility.

This program is open to all New Hampshire community members.

To sustain participants on the road to recovery, the program provides the following:

For Women Only

Programming at Lin’s Place and Tirrell House:

Our gender specific programs are designed to provide safe and affordable temporary housing, up to 6 months. Lin’s Place (for women) and Tirrell House (for men) provide Transitional Living Services for adults that provide residential substance use treatment services and empower safety as a priority while assisting individuals with substance use disorder and behavioral health disorders to transition back to their own communities. By entering into Lin’s Place or Tirrell House you are becoming a participant in a program which means you are agreeing to work closely with your assigned treatment team and work towards self-sufficiency. When working with your treatment team you will have the opportunity to create an individualized treatment plan unique to your needs.

Families in Transition-New Horizons’ Transitional Living Program is a safe place where men and women can work toward permanent housing and sustaining their recovery. We are committed to providing the most innovative and effective interventions specifically designed to help individuals reach beyond the cycle of homelessness and addiction. Our goal is to help provide the support, tools, and resources needed to guide individuals struggling with a substance use disorder towards good health, stability, and overall wellbeing. We believe that having a home is a basic human right and is fundamental to becoming an engaged and contributing member of the community.

For more information about any of our programming, call (603) 641-9441 ext. 401 or e-mail [email protected]. Walk-in’s welcome Monday-Friday, 9 a.m. – 5 p.m.

Health services provided to individuals and families through the Health Care for the Homeless (HCH) Manchester – Mobile Community Health Team clinic (provided at the Families in Transition Family Place Resource Center and Shelter at 177 Lake Ave., Manchester, NH), available to all Willows IOP participants. Alumni support and 12 Step programming.

Please note: No one will be denied access to Willows services due to inability to pay. Please inquire with Willows intake for further information.

To learn more about using medical insurance to pay for substance use treatment click here.


Funded  in part by NH DHHS Bureau of Drug and Alcohol Services.


For more detailed information on the program click here.

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