Senior Leadership Team
Families in Transition – New Horizons is led by a devoted team of senior managers who are dedicated to transforming the future of homelessness services.
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Maria Devlin, President and Chief Executive Officer
Maria oversees the overall strategic and operating responsibility for staff, planning, development, management, and successful implementation of programs and services, community engagement, and the organization’s strategic objectives and mission. She is a motivated, community-oriented professional with a proven record of building solid relationships and working with management at all levels to design and deliver successful programs.
Before joining Families in Transition-New Horizons in June of 2020, Maria was the Regional Chief Executive Officer for the American Red Cross of Northern New England, where she served for over twelve years. She has over 30 years of non-profit experience in New Hampshire, serving as the Interim Executive Director and Director of Public Affairs for the Children’s Alliance of New Hampshire, Director of Annual Giving at Southern New Hampshire University, Director of Development and Director of Program Services for the Make-A-Wish Foundation of New Hampshire. She also worked with Child and Family Services of New Hampshire (now Waypoint), Central New Hampshire Community Mental Health (now Riverside), and The Orion House in Newport, NH.
Maria holds a Master’s in Organizational Leadership from Southern New Hampshire University, a Master’s of Community Psychology from Springfield College, and a Bachelor’s in Child Development & Family Relations. She also received a Graduate Certificate in Leadership of Non-Profit Organizations from Southern New Hampshire University and became a Certified Personal Trainer in 2019 through the National Academy of Sports Medicine (NASM) and is currently enrolled in NASM’s nutrition program.
Maria is a New Hampshire native, lives in Merrimack with her husband, Jamie, one parakeet, and a mini-pig named Ruby. She has a daughter, Abby, and a step-daughter, Lorelei.
Stephanie Allain Savard, Chief External Relations Officer
Stephanie oversees external partnerships and government relations for the organization and serves as the Director of the New Hampshire Coalition to End Homelessness as part of her responsibilities.
Before her current role, Stephanie served as the organization’s Chief Operating Officer and as a member of the Interim Leadership team. She has held various positions within the organization since joining the team in 1996, working on the issue of homelessness and providing development and oversight of the clinical services offered to the adults, families, and children the agency serves. Stephanie is a New Hampshire Licensed Clinical Social Worker specializing in homelessness, trauma, women’s issues, and clinical supervision. She has a Master’s in Social Work from Boston University, and a Bachelor’s in Psychology and Associate’s in Chemical Dependency from Keene State College.
Stephanie is a member of the National Association of Social Workers, past Vice-President, and a current member of the New Hampshire Chapter of the National Association of Social Workers. She was named a 40 Under 40 Leader of New Hampshire by the Union Leader and Business Industry Association in 2004 and is a member of the Greater Manchester Chamber of Commerce “Leadership Greater Manchester” Class of 2011. She was also selected as part of the Leadership New Hampshire Class of 2021.
Lisa Allard, Chief Financial Officer
Lisa oversees the Accounting team and Director of Quality Assurance, as well as Manchester Emergency Housing, Housing Benefits, and Outfitters Thrift Store. Lisa has been with the organization since 2000 and formerly served as Chief Operations Officer and Director of Finance. Lisa brings over 30 years of accounting experience with her. She has previously held positions at McCord-Winn Textron, Manchester, NH, and the Pioneer Valley Planning Commission of West Springfield, MA.
Lisa received her Bachelor’s in Business Administration from Westfield State University. She also earned a Master of Business Administration from Plymouth State University, where she was recognized as a member of Delta Mu Delta, an International Honor Society in Business.
Carrie Nelson, Chief Human Resources Officer
Carrie oversees recruitment, benefits, employee relations, talent management, and payroll, bringing over 20 years of human resources and organizational development experience. She joined the Families in Transition-New Horizons team in the summer of 2020.
Carrie’s background includes serving as the Director of Human Resources at Tapestry Health in Western Mass. She also held the VP of Human Resources position at a Berkshire Hathaway company in Boston and Director of Human Resource and Corporate Affairs for a national real estate company in New York.
Carrie has a Bachelor’s in Business and Psychology, a Master’s in Organizational Development, and a Ph.D. in Industrial-Organizational Psychology. She has served as a Board member for the Cambridge Women’s Center, and she has been a proud Wish Granter for the Make-A-Wish Foundation for over 20 years.
Meghan Shea, Chief Program Officer
As a member of the Executive Leadership Team, Meghan is responsible for the management and fiscal oversight of all agency-wide programs. Meghan ensures that the organization provides quality services while maintaining fidelity to evidenced-based models. She also partners with community stakeholders to address the opioid epidemic and homelessness in the state of NH.
Meghan is a New Hampshire Licensed Independent Clinical Social Worker and a Master Licensed Drug and Alcohol Counselor. With her Masters and dual licensure, she specializes in developing and managing services and treatment for vulnerable populations, including people who are experiencing homelessness, substance use disorders, trauma, and mental health. She has recently designed specialized housing and services, including recovery housing for families and individuals, emergency shelters, and street outreach case management.
Meghan holds her Masters and Bachelor’s Degree in Social Work from the University of New Hampshire. She currently serves on the Citizens’ Advisory Board for the Women’s State Prison and is a member of both the National Association of Social Workers and the NH Alcohol and Drug Abuse Counselors Association. She received the 2017 Board Member of the Year Award from the NH Providers Association and is a 2020 recipient of the 40 Under 40 Leaders Award from the NH Union Leader.
Pamela Hawkes, Vice President of Resource Development
Pamela oversees the Resource Development department, including fundraising, event planning, marketing, and volunteer management. She is active in the community and works closely with donors, board members, and community partners to ensure the success of various programs.
Pamela joined Families in Transition-New Horizons in 2008, starting as the Coordinator of Volunteers and In-Kind Donations. Since then, she has held various positions, including Donor Relations Manager and Director of Resource Development. Before joining the organization, she worked for the United Way of Greater Portland in the Community Impact Department.
Pamela holds a Bachelor’s in Business Administration from Southern New Hampshire University and a Master’s in Marketing and a Certificate in Non-Profit Leadership through Southern New Hampshire University. She was selected as part of the Leadership Greater Manchester Class of 2021.
Kristen McGuigan, LICSW – Vice President of Clinical and Supportive Services
Kristen oversees and management of the organization’s continuum of housing, co-occurring treatment, and supportive services. She is a New Hampshire Licensed Independent Clinical Social Worker, providing individual and family-based services for over 11 years. With her Masters and licensure, Kristen has specialized in substance use disorders, homelessness, trauma-informed care, suicide prevention, family system approach, and clinical supervision.
Kristen specializes in program development, addressing barriers to individuals and families experience to assist with breaking intergenerational substance misuse. She has dedicated her work to gain knowledge on the impact trauma has on individuals and families.
Kristen’s educational background includes a Bachelor’s of Art in Human Development, with a Minor in Social Work and a Masters of Social Work from Boston University. Kristen also carries an Associate’s Degree in Early Childhood Development, which has helped shape her practice. Kristen is a certified trainer in Suicide Prevention through the National Association of Mental Illness and Dr. Brazelton Touchpoints model of child development. Kristen has a certification in Child-Parent Psychotherapy, which supports attachment and bonding for children and parents. Kristen currently serves as a member of the New Hampshire Providers Association Board of Directors.
Ann-Elise Bryant, Director of Supportive Services
Ann-Elise is the Director of Supportive Services and a Licensed Drug and Alcohol Counselor. She oversees the organization’s Family Shelters, the Housing Intake Department, and the Transitional and Permanent Supportive Housing Programs in Concord, Dover, and Manchester. Ann-Elise has been with Families in Transition since 2015, formerly serving as Housing Case Manager and Housing Program Manager.
Ann-Elise’s educational background includes a Bachelor’s in Psychology and Sociology and a Master’s in Social Work from the University of New Hampshire. She is currently working to become a Master Licensed Drug and Alcohol Counselor, Licensed Independent Clinical Social Worker, and certified in Child-Parent Psychotherapy in New Hampshire. Ann-Elise has a practice perspective that includes trauma-informed approaches, substance use disorders, Housing First, and a person and family-centered lens.
Kyle Chumas, Director of Marketing and Communications
Kyle oversees all marketing activities and communications for the organization, including relations with media and the press. He is an experienced marketing manager, working across the organization to create digital and creative campaigns, content and messaging, and is directing the organization’s forward-looking brand strategy.
Kyle joined Families in Transition-New Horizons in March of 2020 after his time in the software and technology industry. He formerly served as a Director at a Manchester-based startup, as well as 10 years of combined experience as a marketing manager for an agile software consulting firm, construction software business, and software training and online education business.
Kyle has a Bachelor’s in International Business and a Marketing Minor from Quinnipiac University. As a Manchester resident, he is committed to the organization’s mission especially issues relating to substance use, children in need, and homelessness.
Rebecca Pichardo, Director of Shelter Operations
Rebecca oversees the organization’s Adult Emergency Shelter operations in Manchester, NH. She oversees the operations within the shelter and monitors the efficiencies of the shelter systems. She supervises and works closely with the shelter management team which includes three Program Managers who oversee the kitchen, outreach and case management services, and shelter support staff as well as a 3rd shift supervisor.
Rebecca joined Families in Transition-New Horizons in 2019 as the Outreach Program Manager. She previously worked in a long-term psychiatric facility, a high school for kids with behavioral disabilities, and as an in-home behavior counselor.
Rebecca holds a Master’s degree in Special Education from the University of Phoenix. She also has a Bachelor’s in Rehabilitation and Disability Studies from Springfield College.
Mark Stokes, Director of Quality Assurance
Mark provides agency-wide compliance oversight of federal and state regulations and reporting requirements. He supervises the Property Administration department with a focus on a Housing First approach to best meet the needs of the low-income individuals and families and people experiencing homelessness in the community.
Mark has been with the organization since 2008 and plays a crucial role in housing and project development, federal and state grant writing and management, research and evaluation, and property management. He concentrates on areas of efficiency and improvement to ensure the ongoing provision of high-quality programs and services.
Mark received his Bachelor’s in Industrial Engineering from the Georgia Institute of Technology. He currently serves on the Executive Committee for both the Manchester and Balance of State Continuums of Care and numerous subcommittees and task forces.
Chris Wellington, Director of Housing Development Operations
Chris is the Director of Housing Development & Operations at Families in Transitions – New Horizons. Chris has been with FIT-NH since September 2018 and oversees the organization’s $45M real estate portfolio and new housing development projects. Chris has more than 15 years of experience in the public and nonprofit sector and previously held positions with the American Cancer Society, City of Manchester’s Economic Development Office, NH Division of Economic Development, Grafton Regional Development Corporation, and Capitol Regional Development Council.
Chris received his Bachelor’s Degree in Kinesiology and a Master’s Degree in Public Administration from the University of New Hampshire. Chris was recognized as the 2014 MYPN Young Professional of the Year, 2015 Stay Work Play Young Professional of the Year, and a member of the Union Leader’s 40 under Forty class in 2014. Chris is also a graduate of the Hoffman-Hass Fellowship, Leadership Greater Manchester, and Leadership New Hampshire programs. Chris currently serves as a member of the Planning Board for the City of Manchester and as part of the Mayor’s new Affordable Housing Task Force.